Uncommon service : how to win by putting customers at the core of your business
By: Frei, Frances.
Contributor(s): Morriss, Anne.
Material type:
BookPublisher: Boston: Harvard Business Review Press, 2012Description: x, 247 p.; ill.: 24 cm.ISBN: 9781422133316 .Subject(s): Customer relations | Customer services | Service industries -- ManagementDDC classification: 658.812
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Books | 658.812 FRE (Browse shelf) | Available | 028693 |
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